JOHOR BAHRU CITY COUNCIL CLIENT CHARTER
The MBJB customer service system provides the best hospitality and services at all times by:
1. | Ensuring that feedbacks on complaints are provided within less than three (3) days through short messaging service (SMS) and less than 14 days for written complaints. |
2 | Counter service is provided within 20 minutes during normal hours and 60 minutes during peak hours. |
3 | Pertainingbusiness and advertisement licences:- |
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4 | Ensuring deliberation of all development plan applications at least 38 days from the receipt of completed applications such as:- |
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5. | Ensuring deliberation of all Building Plan applications within 28 days from the receipt of the completed applications |
6. | Ensuring official deliberation of all development plan applications within the purview of the Head of Department within 50 days from the receipt of completed applications, such as:- |
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7. | Ensuring reimbursement of payment claims within 14 days from the receipt of completed claims by the Department. |
8. | Ensuring deliberation of property tax objection applications within twelve (8) weeks from the receipt of applications by the Department. |
9. | Ensuring delivery of all property tax bills to tax payers within three (3) weeks after the beginning of each quarter. |
10. | Ensuring implementation of dengue outbreak control services by fogging within 72 hours upon instruction being given. |
11. | Ensuring implementation of community social development, religious and sports activities twice (2) a month in the Council Members zone areas in collaboration with the Residents Committee, non-governmental organisations and the private sector. |